This is the THIRD time I'm calling Optus today!

First time round, I had to wait TWENTY freaking minutes before the
system just hung!

Second time around, the operator accidentally hung up on me!

Third time around, I got transferred to a vacuum AGAIN!!

And this is how efficient an automated answering system costing a
bomb is :
*Dials Service Phone No.
Auto Answering System answers :
"Welcome to Optus, in a few words, please tell me the reason for
your call."
"Internet."
Pause...
"So, is this a call about your Internet Service?"
"Yes."
Pause...
"I'm sorry, is this a call about your Internet Service?"
"YES!!!"
Pause...
"So, is this about your DSL, Cable, or..."
"DSL."
Pause...
"I'm sorry, I did not get all the information I needed. So is this
a call about your internet service, DSL... "
"DSL."
Pause...
"I'm sorry, I still have not gotten the information I need. So is
this call about your internet service, DSL...."
"YES!! It is about my DSL you FREAKING IDIOT!!!"
Pause...
"Sorry, I was not able to get all the information I needed. Your
call will be transferred to a Customer Service Representative, who
will ask further questions in order to put you through to the
correct department."
